Privacy Policy
Last updated: January 2025
Overview
Cognifinity S.à r.l-S ("Cognifinity", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or contact us.
As a Luxembourg-based company, we comply with the General Data Protection Regulation (GDPR) and Luxembourg data protection laws.
Data Controller
The data controller responsible for your personal data is:
Cognifinity S.à r.l-S
Luxembourg
Email: contact@cognifinity.lu
Information We Collect
Contact Form Data
When you submit our contact form, we collect:
- Name
- Email address
- Organization name (optional)
- Inquiry type
- Message content
Technical Data
We automatically collect minimal technical information when you visit our website:
- IP address (anonymized)
- Browser type and version
- Operating system
- Referral source
- Pages visited and time spent
How We Use Your Data
We use your personal data for the following purposes:
- Responding to inquiries: To answer questions submitted via our contact form
- Communication: To follow up on collaboration or project discussions
- Website improvement: To analyze usage patterns and improve user experience
- Security: To protect against fraud, abuse, and unauthorized access
Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit the contact form, you consent to data processing
- Legitimate interests: For website analytics and security purposes
Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your data only in the following circumstances:
- Service providers: Trusted third-party service providers who assist in website hosting and email delivery (subject to strict data processing agreements)
- Legal obligations: When required by law or to protect our legal rights
Cookies and Tracking
This website uses only essential cookies required for basic functionality. We do not use tracking cookies, advertising cookies, or third-party analytics services that collect personal data.
Data Retention
We retain your personal data only as long as necessary:
- Contact form data: Retained for up to 2 years unless you request earlier deletion
- Technical logs: Anonymized after 90 days
Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Data portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time (without affecting prior processing)
To exercise your rights, contact us at contact@cognifinity.lu.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.
International Transfers
Your data is processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Supervisory Authority
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD):
Commission Nationale pour la Protection des Données (CNPD)
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
Website: cnpd.public.lu
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Cognifinity S.à r.l-S
Email: contact@cognifinity.lu